VIDEO: Where did your clients go?
Take a quick moment and answer the following questions: Do you ever find yourself asking “where did those clients go?” Would you like to retain the clients that seem to have dropped off the face of the planet? Are you…
[VIDEO] Rebooking: How to Keep Them Coming Back
It takes a lot more money, effort and time to get new clients than it is to engage with existing ones. That’s why rebooking guests is so key for the beauty industry. Are enough of the guests visiting your salon/spa…
FREE TOOL: Keep them coming back
Are your guests coming back? The most successful service providers and salon/spas I have ever met have a high percentage of client rebookings. Rebooking guests before they leave the salon/spa is certainly not a new concept. However, the challenge is…
FREE TOOL: Does your salon/spa make the grade?
It’s report card time! As we say farewell to the busy holiday season and enter a (hopefully) less hectic first quarter, it’s a prime time for you to evaluate if your salon/spa makes the grade. What better way to discover…
VIDEO: What do guests think about your salon?
Take a moment to answer the following questions: If your salon/spa received a Report Card, would it receive straight “A’s”? Do you know the true level of customer care your guests are receiving? Is your team providing WOW customer experience…