Is the Fear of NO holding you back?

One of the biggest reasons why our team members don’t like to suggest take home products to their guest is the fear of the word “NO”.  Hearing the word “NO” is a common fear we all have.  Nobody likes to…

Retailing Equals Outstanding Customer Service

As salon and spa owners we find ourselves begging and pleading with your staff to sell retail.  We continually receive the same response “I don’t like to sell”, “my clients can’t afford to buy our products they are too expensive”…

How to Motivate Your Unmotivated Staff Members

It’s that time of year, once again!  After all of the hustle and bustle from the busy holiday is season has come to a close and the long winter daylight savings is amongst us.  You may be finding that your…

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