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Don’t Let the Grinch Steal Your Profits – Healthy Boundaries

Don’t Let the Grinch Steal Your Profits – Healthy Boundaries

by Empowering You Consulting | Nov 23, 2021 | Salon & Spa Customer Care

Watch out! The Grinch isn’t only out here stealing Christmas…he’s out for your joy and your freedom too. When it comes to making money, we don’t often think about “boundaries” as being an issue. We all have set boundaries, healthy...
Pricing Decoded: Make What You Deserve

Pricing Decoded: Make What You Deserve

by Empowering You Consulting | Aug 11, 2020 | Salon & Spa Customer Care, Salon & Spa Management

Did you know that the cost of doing business increases by 3% each year? As a consumer in today’s society, we know that this is going to happen in all industries. So, why is it so hard for salon and spa owners to raise their prices? For some, it may be that they were...
Predictable Success: How to Achieve a Strong Comeback for 2020

Predictable Success: How to Achieve a Strong Comeback for 2020

by Empowering You Consulting | May 7, 2020 | Salon & Spa Customer Care, Salon & Spa Management, Salon & Spa Marketing

None of us knew coming into 2020 that we would have to re-plan and reset the way we do business. Now that many salons and spas across the nation are starting to reopen, it’s time we prepare ourselves and know when and how to put our plan into action. Watch this...
How to Get Your Clients to Say “YES!”

How to Get Your Clients to Say “YES!”

by Empowering You Consulting | Dec 10, 2019 | Salon & Spa Customer Care

I’ve got a couple of questions for you… Did you know that most salon and spa clients buy products within 24-48 hours of leaving your salon?  Now, the next question is… are they buying from you? Watch this video to learn how to get the sale (without being...
The Best-Kept Secret to WOW Customer Service

The Best-Kept Secret to WOW Customer Service

by Empowering You Consulting | Oct 24, 2019 | Salon & Spa Customer Care

Did you know that it’s 6 to 7 times more expensive to land a new customer than to keep a current one? In order to stay in business, salons and spas need to be rock stars at retaining clientele. If you don’t have specific processes in place to get customers to stay,...
The Real Role of the Front Desk

The Real Role of the Front Desk

by Empowering You Consulting | Aug 8, 2019 | Salon & Spa Customer Care, Salon & Spa Management, Salon & Spa Marketing

Have you been looking for the secret to salon or spa success? Look no further than your own front desk. It’s true, your own front desk isn’t just the place where your cash register lives, it’s the heart of your salon or spa’s finances. Well, it is if you’re running it...
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