by Empowering You Consulting | Dec 10, 2019 | Salon & Spa Customer Care
I’ve got a couple of questions for you… Did you know that most salon and spa clients buy products within 24-48 hours of leaving your salon? Now, the next question is… are they buying from you? Watch this video to learn how to get the sale (without being...
by Empowering You Consulting | Oct 24, 2019 | Salon & Spa Customer Care
Did you know that it’s 6 to 7 times more expensive to land a new customer than to keep a current one? In order to stay in business, salons and spas need to be rock stars at retaining clientele. If you don’t have specific processes in place to get customers to stay,...
by Empowering You Consulting | Aug 8, 2019 | Salon & Spa Customer Care, Salon & Spa Management, Salon & Spa Marketing
Have you been looking for the secret to salon or spa success? Look no further than your own front desk. It’s true, your own front desk isn’t just the place where your cash register lives, it’s the heart of your salon or spa’s finances. Well, it is if you’re running it...
by Empowering You Consulting | Nov 27, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
Up-selling, prebooking, and retailing are probably terms that you are quite familiar with; these terms have been around for years. More than likely when you were in school, your instructor taught a lesson or two around these skills. As you began working in your first...
by Empowering You Consulting | Jul 10, 2018 | Salon & Spa Customer Care, Salon & Spa Management, Salon & Spa Marketing
There are lots of little tips I love to give our clients about ways to double their revenue for the day. A few small improvements here and there will add up over the course of a month and even more over a year. Want to learn some of the strategies we share with our...
by Empowering You Consulting | Apr 28, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
Let’s face it, even the most popular salons/spas have slow periods of business. But the BEST salons know how to manage their books so that they stay as close to 100% filled as possible. It’s easy for every salon/spa owner and their staff to be caught up in...
