by Empowering You Consulting | Jul 10, 2018 | Salon & Spa Customer Care, Salon & Spa Management, Salon & Spa Marketing
There are lots of little tips I love to give our clients about ways to double their revenue for the day. A few small improvements here and there will add up over the course of a month and even more over a year. Want to learn some of the strategies we share with our...
by Empowering You Consulting | Apr 28, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
Let’s face it, even the most popular salons/spas have slow periods of business. But the BEST salons know how to manage their books so that they stay as close to 100% filled as possible. It’s easy for every salon/spa owner and their staff to be caught up in...
by Empowering You Consulting | Mar 30, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
“Would you like fries with that?” Upselling exists in many forms, but the principle remains the same. Offer customers the opportunity to purchase additional items to benefit, enhance, and support their current purchases or experiences. Companies like...
by Empowering You Consulting | Mar 14, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
If there’s one thing that all salon and spas need, it’s to have full appointment books. Unfortunately, most beauty businesses struggle to keep their books 100% full and have no plan (or a lousy one) to bring new clients through the doors. And with the...
by Empowering You Consulting | Oct 30, 2017 | Salon & Spa Customer Care, Salon & Spa Management
Service Cycle aren’t a new concept to businesses. As a matter of fact, every business that provides services has their own unique cycle. If you’re not familiar with the term, it’s a tool that helps illustrate the end to end interaction your salon...
by Empowering You Consulting | Oct 19, 2017 | Salon & Spa Customer Care, Salon & Spa Management
I’m always visiting new salons and spas just to check out what people are doing in the cities I visit. And I cannot tell you the number of times people fail during their service cycle. For example, I once had a great salon visit, but my lasting memory was how...
