Clients don’t come back to your salon/spa for many reasons: price, convenience, service, scheduling, disaffection… just to name a few. The cold, hard fact is that we do lose them! Research shows that it costs more to obtain new clients than it does to keep...
It takes a lot more money, effort and time to get new clients than it is to engage with existing ones. That’s why rebooking guests is so key for the beauty industry. Are enough of the guests visiting your salon/spa rebooking? Does your staff have a system or...
Are your guests coming back? The most successful service providers and salon/spas I have ever met have a high percentage of client rebookings. Rebooking guests before they leave the salon/spa is certainly not a new concept. However, the challenge is most service...
