Do you spend resources on attracting new customers? If you’re in business or a part of running one, chances are that new customers are the lifeline to your business. Wouldn’t you like to know why some new customers don’t return to your salon/spa?...
Clients don’t come back to your salon/spa for many reasons: price, convenience, service, scheduling, disaffection… just to name a few. The cold, hard fact is that we do lose them! Research shows that it costs more to obtain new clients than it does to keep...
