salon customer care

Service Cycle aren’t a new concept to businesses. As a matter of fact, every business that provides services has their own unique cycle. If you’re not familiar with the term, it’s a tool that helps illustrate the end to end…

I’m always visiting new salons and spas just to check out what people are doing in the cities I visit. And I cannot tell you the number of times people fail during their service cycle. For example, I once had…