by Empowering You Consulting | Nov 12, 2019 | Salon & Spa Management, Uncategorized
One of the biggest profit-killing mistakes that salon and spa owners make is to let burnout dictate how much money they make. Your passion should be fueling your profits, not destroying them! The moment you let your passion fizzle out is the moment that your beauty...
by Empowering You Consulting | Oct 24, 2019 | Salon & Spa Customer Care
Did you know that it’s 6 to 7 times more expensive to land a new customer than to keep a current one? In order to stay in business, salons and spas need to be rock stars at retaining clientele. If you don’t have specific processes in place to get customers to stay,...
by Empowering You Consulting | Sep 11, 2019 | Salon & Spa Management
As salon and spa owners, we’re often so focused on the latest beauty trends and creating effective marketing that we take our eyes off the one thing that really matters. PEOPLE. We all know how important client satisfaction is, but we often neglect the other people...
by Empowering You Consulting | Aug 8, 2019 | Salon & Spa Customer Care, Salon & Spa Management, Salon & Spa Marketing
Have you been looking for the secret to salon or spa success? Look no further than your own front desk. It’s true, your own front desk isn’t just the place where your cash register lives, it’s the heart of your salon or spa’s finances. Well, it is if you’re running it...
by Empowering You Consulting | Nov 27, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
Up-selling, prebooking, and retailing are probably terms that you are quite familiar with; these terms have been around for years. More than likely when you were in school, your instructor taught a lesson or two around these skills. As you began working in your first...
