The Empowering You Blog

Business insights for salon & spa owners

Practical strategies for leadership, marketing, client care, and profitability from high-revenue salon owners and nationally recognized industry coaches.

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Is the Fear of NO holding you back?

One of the biggest reasons why our team members don’t like to suggest take home products to their guest is the fear of the word “NO”.  Hearing the word “NO” is a common fear we all have.  Nobody likes to…

Retailing Equals Outstanding Customer Service

As salon and spa owners we find ourselves begging and pleading with your staff to sell retail.  We continually receive the same response “I don’t like to sell”, “my clients can’t afford to buy our products they are too expensive”…

How to Motivate Your Unmotivated Staff Members

It’s that time of year, once again!  After all of the hustle and bustle from the busy holiday is season has come to a close and the long winter daylight savings is amongst us.  You may be finding that your…

Keeping January and February busy….. Pre-booking

As we begin to wrap up the year and look forward to a New Year we need to start considering how to keep our salons and spa’s busy during the slow winter months of January and February.  Let’s face it…

Gearing Up for a Busy Holiday Season

Gearing up for a busy holiday season – Educate staff on how to provide first class service   With less than 8 weeks away from your busiest season – now is the time to begin training your staff on the…

Coaching 1o1

As Salon/Spa owners, managers, and/or directors we all have one thing in common and that is to create a winning team.  The challenge is how do we create a winning team or perhaps it’s how do I coach my team…

Mid Year Assessment Team Accomplishment

Well my friends its July again and that means one thing… It's time to do your mid-year assessment of your team's accomplishments. That's correct there is only 6 months left in this year. The question is are you and your…

Training Tips For Your Front Desk

Follow this easy formula to train your staff on just about anything in your Salon/Spa.  Simply follow the “tell them what you’re going to tell them, tell them and tell them what you just told them” method.  Instructions  Tell Them…

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