It’s hard to believe that we are already thinking about 2018 when we still have over a month left in 2017. However, now is the time to begin having your 2018 planning meetings. If you wait until January, it’s too…
Service Cycle aren’t a new concept to businesses. As a matter of fact, every business that provides services has their own unique cycle. If you’re not familiar with the term, it’s a tool that helps illustrate the end to end…
I’m always visiting new salons and spas just to check out what people are doing in the cities I visit. And I cannot tell you the number of times people fail during their service cycle. For example, I once had…
Let’s face it: As business owners, interviewing goes with the territory. We are always looking to replace a key stylist or service provider, looking to improve our front desks, add on new assistance to grow into lifelong team members, etc….
Have you ever hired someone only for the person to turn out to be a total dud? Hiring the wrong people is a HUGE waste of time, resources, and money (and not to mention your sanity). Every business experiences turnover,…
Fun Equals Success There’s a lot of talk about work-life balance and job satisfaction, but there’s one thing that many owners, managers, team leaders and even coaches forget about… FUN! Now, I know that the traditional business model says that…
Does your workplace foster an environment and team culture that’s fun? If not (or if you’re not sure), it could be jeopardizing your business. We believe in hard work, but we also believe that you can have fun doing it!…
“Who’s on First?” If you haven’t ever seen the Abbott & Costello skit, make sure you watch it. It’s a great depiction of the problems that poor communication can wreak on a business. PURE CHAOS. At some point every business…
What’s the communication like on your team? When we speak to salon/spa owners and managers, the response varies greatly depending on what type of leadership practices they have in place. Do you wish your team had better communication? Have you…
As a business coach, one of the most common challenges I see in our industry is service providers not knowing their professional worth. I often wonder why a select few are able to charge premium prices for their services, while…
Schedule a strategy session with an Empowering You coach to identify the priorities that will move your business forward.