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One of the biggest reasons why our team members don’t like to suggest take home products to their guest is the fear of the word “NO”.  Hearing the word “NO” is a common fear we all have.  Nobody likes to…

As salon and spa owners we find ourselves begging and pleading with your staff to sell retail.  We continually receive the same response “I don’t like to sell”, “my clients can’t afford to buy our products they are too expensive”…

It’s that time of year, once again!  After all of the hustle and bustle from the busy holiday is season has come to a close and the long winter daylight savings is amongst us.  You may be finding that your…

As we begin to wrap up the year and look forward to a New Year we need to start considering how to keep our salons and spa’s busy during the slow winter months of January and February.  Let’s face it…

Gearing up for a busy holiday season – Educate staff on how to provide first class service   With less than 8 weeks away from your busiest season – now is the time to begin training your staff on the…

As Salon/Spa owners, managers, and/or directors we all have one thing in common and that is to create a winning team.  The challenge is how do we create a winning team or perhaps it’s how do I coach my team…

Well my friends its July again and that means one thing… It's time to do your mid-year assessment of your team's accomplishments. That's correct there is only 6 months left in this year. The question is are you and your…

Follow this easy formula to train your staff on just about anything in your Salon/Spa.  Simply follow the “tell them what you’re going to tell them, tell them and tell them what you just told them” method.  Instructions  Tell Them…

Or do you view it as a non-profit center within your salon/spa? When most salon/spa owners are asked that very question, they would say I don’t really know. Did you know the front desk is the most under-utilized part of…

In our day to day life within our salons/spas we are faced to deal and resolve conflict.  Conflict unfortunately is a natural part of any business or part of life, whether it’s dealing with internal customers (your salon/spa team) or…