Business insights for salon & spa owners
Practical strategies for leadership, marketing, client care, and profitability from high-revenue salon owners and nationally recognized industry coaches.
Fresh from the blog
How to Raise Your Salon’s Prebooking Rate Without Being Pushy
Every few weeks an owner tells me some version of the same thing. “We need more new clients.” Then I look at their numbers and the real story is sitting right there: plenty of people are coming in. They’re just…
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Free Video: Interview Techniques to Hire the Right Team Member
Have you ever hired someone only for the person to turn out to be a total dud? Hiring the wrong people is a HUGE waste of time, resources, and money (and not to mention your sanity). Every business experiences turnover,…
This free tool will help you have more fun at work
Fun Equals Success There’s a lot of talk about work-life balance and job satisfaction, but there’s one thing that many owners, managers, team leaders and even coaches forget about… FUN! Now, I know that the traditional business model says that…
Video: If your work is not FUN, something is wrong
Does your workplace foster an environment and team culture that’s fun? If not (or if you’re not sure), it could be jeopardizing your business. We believe in hard work, but we also believe that you can have fun doing it!…
[FREE TOOL] How well does your team communicate?
“Who’s on First?” If you haven’t ever seen the Abbott & Costello skit, make sure you watch it. It’s a great depiction of the problems that poor communication can wreak on a business. PURE CHAOS. At some point every business…
[VIDEO] Are you on the same page with your team?
What’s the communication like on your team? When we speak to salon/spa owners and managers, the response varies greatly depending on what type of leadership practices they have in place. Do you wish your team had better communication? Have you…
[FREE TOOL] Are you charging what you deserve?
As a business coach, one of the most common challenges I see in our industry is service providers not knowing their professional worth. I often wonder why a select few are able to charge premium prices for their services, while…
[VIDEO] What’s your worth?
Take a moment to ask yourselves the questions below: Do you ever wonder why some service providers can charge so much? Would you like to increase your earning potential? Are you interested in moving forward in your career or business?…
[FREE TOOL] How to Attract & Keep New Clients
Attracting new customers is a critical process of our business for continued growth. I guess you could even go so far as to say that attracting new customers is the lifeline of our salons & spas. We are always looking…
VIDEO: What’s the value of your new customers?
Do you spend resources on attracting new customers? If you’re in business or a part of running one, chances are that new customers are the lifeline to your business. Wouldn’t you like to know why some new customers don’t return…
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