Is the Fear of NO holding you back?

One of the biggest reasons why our team members don’t like to suggest take home products to their guest is the fear of the word “NO”.  Hearing the word “NO” is a common fear we all have.  Nobody likes to be rejected.  The word “NO” can be associated to the feeling of...

Retailing Equals Outstanding Customer Service

As salon and spa owners we find ourselves begging and pleading with your staff to sell retail.  We continually receive the same response “I don’t like to sell”, “my clients can’t afford to buy our products they are too expensive” or one of our favorite is “I don’t...