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VIDEO: Where did your clients go?

by Empowering You Consulting | Mar 7, 2017 | Salon & Spa Customer Care

Take a quick moment and answer the following questions: Do you ever find yourself asking “where did those clients go?” Would you like to retain the clients that seem to have dropped off the face of the planet? Are you looking for ways to increase your...

[VIDEO] Rebooking: How to Keep Them Coming Back

by Empowering You Consulting | Feb 28, 2017 | Salon & Spa Marketing

It takes a lot more money, effort and time to get new clients than it is to engage with existing ones. That’s why rebooking guests is so key for the beauty industry. Are enough of the guests visiting your salon/spa rebooking? Does your staff have a system or...

FREE TOOL: Keep them coming back

by Empowering You Consulting | Feb 24, 2017 | Salon & Spa Marketing

Are your guests coming back? The most successful service providers and salon/spas I have ever met have a high percentage of client rebookings. Rebooking guests before they leave the salon/spa is certainly not a new concept. However, the challenge is most service...

FREE TOOL: Does your salon/spa make the grade?

by Empowering You Consulting | Jan 24, 2017 | Salon & Spa Customer Care, Salon & Spa Management

It’s report card time! As we say farewell to the busy holiday season and enter a (hopefully) less hectic first quarter, it’s a prime time for you to evaluate if your salon/spa makes the grade. What better way to discover how your salon/spa is doing than by...

VIDEO: What do guests think about your salon?

by Empowering You Consulting | Jan 9, 2017 | Salon & Spa Customer Care, Salon & Spa Management

Take a moment to answer the following questions: If your salon/spa received a Report Card, would it receive straight “A’s”? Do you know the true level of customer care your guests are receiving? Is your team providing WOW customer experience each and...
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Being great behind the chair isn’t enough. If yo Being great behind the chair isn’t enough. If you want your salon to grow, it’s time to step into the CEO role—and that means letting go of the tired technician mindset. Here are 5 hard truths about what it takes to be a real leader in your #beautybusiness: 1️⃣ The CEO Role is Always Evolving: If you’re not growing and adapting, your business won’t either. Staying stagnant isn’t an option. 2️⃣ Knowing Your Numbers is Non-Negotiable: Profit margins, expenses, client retention—you can’t lead a business without understanding the data driving it. 3️⃣ Your Culture is Your Responsibility: A strong team starts with strong leadership. Build a culture that reflects your vision and values. 4️⃣ Leadership is More Than Management: Inspire and develop your team to rise with you. A CEO doesn’t just manage—they lead. 5️⃣ Being a Great Stylist Isn’t the Goal: If you’re only behind the chair, you’re holding your business back. Step up, step out, and start thinking big. Ready to lead your salon like a CEO? It’s not easy, but it’s essential to creating the business you’ve always dreamed of. #salonceo #salonowner #empoweringyouconsulting #saloncoaching #saloncoach #salonprofit #salonsystems #salonleadership #bealeader #beaceo 🎥 @kimgibsonsalonconsultant
🚫 Losing clients can feel like the end of the w 🚫 Losing clients can feel like the end of the world—but sometimes it’s the beginning of building the business you’ve always dreamed of. 💫 Here are 8 tips from @vanesamartinez.consulting to help you bounce back! 1️⃣ Revisit Your “Why”: Remember why you started your business and let it guide you through challenges. 2️⃣ Don’t Panic: Client loss is a sign to refocus, not to give up. 3️⃣ Evaluate Systems: Strong systems help your business grow sustainably. 4️⃣ Focus on Your Dream Clients: Let go of clients who no longer align with your goals. 5️⃣ Prioritize Growth: Losing clients creates space for the right ones to come in. 6️⃣ Lean on Your Support Network: Surround yourself with people who inspire and uplift you. 7️⃣ Keep the Bigger Picture in Mind: Short-term losses pave the way for long-term success. 8️⃣ Trust the Process: Building your dream company takes time, but every step is worth it. Every challenge is an opportunity to grow. Stay focused! #empoweringyouconsulting #saloncoach #salonsystems #growyoursalon #salonbusinesscoaching #salonbusinesstip
💰 Managing cash flow is one of the most importa 💰 Managing cash flow is one of the most important—and challenging—parts of running a successful salon or spa. If your money feels like it’s controlling you instead of the other way around, it’s time to take charge. Here are 5 tips from @davidwenzelconsulting to help you master your cash flow and set your #beautybusiness up for success: 1️⃣ Understand Your Money Story: Your personal relationship with money can directly impact how you handle cash flow in your business. Take time to reflect on what you believe about money and how it might be holding you back. 2️⃣ Track Personal Spending Habits: Your personal spending often mirrors how you manage business finances. Get clear on what’s coming in and going out in your personal life—it can be a game-changer for your business. 3️⃣ Evaluate What’s Coming In vs. Going Out: Know exactly where your money is going each month. This clarity will help you make smarter decisions and avoid overspending. 4️⃣ Be Strategic with Expenses: Don’t be afraid to negotiate costs or ask for a cost analysis before making major investments. A lower payment or smarter terms can keep your cash flow healthy. 5️⃣ Adjust Where Necessary: Small, thoughtful adjustments to your spending habits—both personal and business—can have a huge impact on your financial success. #salonsuccess #salonowner #salonmarketing #saloncoaching #empoweringyouconsulting
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