by Empowering You Consulting | Jun 7, 2018 | Salon & Spa Management
It’s hard to believe we are more than halfway through 2018, and around here that means it’s mid-year review time. I always like to think of mid-year reviews as the half-time huddle of your salon/spa’s performance Superbowl. Mid-year check-ins can be...
by Empowering You Consulting | May 15, 2018 | Salon & Spa Management
When I ask industry professionals what the most important skills are in the beauty and wellness industry, their answer is usually “technical skills”. Certainly, being adept with your shears is important. But even more important are a person’s...
by Empowering You Consulting | Apr 28, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
Let’s face it, even the most popular salons/spas have slow periods of business. But the BEST salons know how to manage their books so that they stay as close to 100% filled as possible. It’s easy for every salon/spa owner and their staff to be caught up in...
by Empowering You Consulting | Mar 30, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
“Would you like fries with that?” Upselling exists in many forms, but the principle remains the same. Offer customers the opportunity to purchase additional items to benefit, enhance, and support their current purchases or experiences. Companies like...
by Empowering You Consulting | Mar 14, 2018 | Salon & Spa Customer Care, Salon & Spa Marketing
If there’s one thing that all salon and spas need, it’s to have full appointment books. Unfortunately, most beauty businesses struggle to keep their books 100% full and have no plan (or a lousy one) to bring new clients through the doors. And with the...
