by Amy Carter | Nov 19, 2012 | Uncategorized
Gearing up for a busy holiday season – Educate staff on how to provide first class service With less than 8 weeks away from your busiest season – now is the time to begin training your staff on the value and the importance of providing first class...
by Amy Carter | Sep 20, 2012 | Uncategorized
As Salon/Spa owners, managers, and/or directors we all have one thing in common and that is to create a winning team. The challenge is how do we create a winning team or perhaps it’s how do I coach my team to become a winning team. The answer is this...
by Amy Carter | Jul 13, 2012 | Uncategorized
Well my friends its July again and that means one thing… It's time to do your mid-year assessment of your team's accomplishments. That's correct there is only 6 months left in this year. The question is are you and your team on target to meet the...
by Amy Carter | Jun 22, 2012 | Uncategorized
Follow this easy formula to train your staff on just about anything in your Salon/Spa. Simply follow the “tell them what you’re going to tell them, tell them and tell them what you just told them” method. Instructions Tell Them What...
by Amy Carter | May 31, 2012 | Uncategorized
Or do you view it as a non-profit center within your salon/spa? When most salon/spa owners are asked that very question, they would say I don’t really know. Did you know the front desk is the most under-utilized part of most salons/spas today? The reason for...
by Amy Carter | Apr 11, 2012 | Uncategorized
In our day to day life within our salons/spas we are faced to deal and resolve conflict. Conflict unfortunately is a natural part of any business or part of life, whether it’s dealing with internal customers (your salon/spa team) or your external customers...
