Is the Fear of NO holding you back?

One of the biggest reasons why our team members don’t like to suggest take home products to their guest is the fear of the word “NO”.  Hearing the word “NO” is a common fear we all have.  Nobody likes to be rejected.  The...

How to Motivate Your Unmotivated Staff Members

It’s that time of year, once again!  After all of the hustle and bustle from the busy holiday is season has come to a close and the long winter daylight savings is amongst us.  You may be finding that your team members are feeling a little unmotivated....

Gearing Up for a Busy Holiday Season

Gearing up for a busy holiday season – Educate staff on how to provide first class service   With less than 8 weeks away from your busiest season – now is the time to begin training your staff on the value and the importance of providing first class...

Coaching 1o1

As Salon/Spa owners, managers, and/or directors we all have one thing in common and that is to create a winning team.  The challenge is how do we create a winning team or perhaps it’s how do I coach my team to become a winning team.  The answer is this...

Mid Year Assessment Team Accomplishment

Well my friends its July again and that means one thing… It's time to do your mid-year assessment of your team's accomplishments. That's correct there is only 6 months left in this year. The question is are you and your team on target to meet the...

Training Tips For Your Front Desk

Follow this easy formula to train your staff on just about anything in your Salon/Spa.  Simply follow the “tell them what you’re going to tell them, tell them and tell them what you just told them” method.  Instructions  Tell Them What...