by Empowering You Consulting | Oct 30, 2017 | Salon & Spa Customer Care, Salon & Spa Management
Service Cycle aren’t a new concept to businesses. As a matter of fact, every business that provides services has their own unique cycle. If you’re not familiar with the term, it’s a tool that helps illustrate the end to end interaction your salon...
by Empowering You Consulting | Oct 19, 2017 | Salon & Spa Customer Care, Salon & Spa Management
I’m always visiting new salons and spas just to check out what people are doing in the cities I visit. And I cannot tell you the number of times people fail during their service cycle. For example, I once had a great salon visit, but my lasting memory was how...
by Empowering You Consulting | Apr 18, 2017 | Salon & Spa Customer Care
Attracting new customers is a critical process of our business for continued growth. I guess you could even go so far as to say that attracting new customers is the lifeline of our salons & spas. We are always looking for new ways to bring in new life into our...
by Empowering You Consulting | Apr 5, 2017 | Salon & Spa Customer Care
Do you spend resources on attracting new customers? If you’re in business or a part of running one, chances are that new customers are the lifeline to your business. Wouldn’t you like to know why some new customers don’t return to your salon/spa?...
by Empowering You Consulting | Mar 20, 2017 | Salon & Spa Customer Care
Clients don’t come back to your salon/spa for many reasons: price, convenience, service, scheduling, disaffection… just to name a few. The cold, hard fact is that we do lose them! Research shows that it costs more to obtain new clients than it does to keep...
by Empowering You Consulting | Mar 7, 2017 | Salon & Spa Customer Care
Take a quick moment and answer the following questions: Do you ever find yourself asking “where did those clients go?” Would you like to retain the clients that seem to have dropped off the face of the planet? Are you looking for ways to increase your...
