by Empowering You Consulting | Apr 5, 2017 | Salon & Spa Customer Care
Do you spend resources on attracting new customers? If you’re in business or a part of running one, chances are that new customers are the lifeline to your business. Wouldn’t you like to know why some new customers don’t return to your salon/spa?...
by Empowering You Consulting | Mar 20, 2017 | Salon & Spa Customer Care
Clients don’t come back to your salon/spa for many reasons: price, convenience, service, scheduling, disaffection… just to name a few. The cold, hard fact is that we do lose them! Research shows that it costs more to obtain new clients than it does to keep...
by Empowering You Consulting | Mar 7, 2017 | Salon & Spa Customer Care
Take a quick moment and answer the following questions: Do you ever find yourself asking “where did those clients go?” Would you like to retain the clients that seem to have dropped off the face of the planet? Are you looking for ways to increase your...
by Empowering You Consulting | Feb 28, 2017 | Salon & Spa Marketing
It takes a lot more money, effort and time to get new clients than it is to engage with existing ones. That’s why rebooking guests is so key for the beauty industry. Are enough of the guests visiting your salon/spa rebooking? Does your staff have a system or...
by Empowering You Consulting | Feb 24, 2017 | Salon & Spa Marketing
Are your guests coming back? The most successful service providers and salon/spas I have ever met have a high percentage of client rebookings. Rebooking guests before they leave the salon/spa is certainly not a new concept. However, the challenge is most service...
by Empowering You Consulting | Jan 24, 2017 | Salon & Spa Customer Care, Salon & Spa Management
It’s report card time! As we say farewell to the busy holiday season and enter a (hopefully) less hectic first quarter, it’s a prime time for you to evaluate if your salon/spa makes the grade. What better way to discover how your salon/spa is doing than by...
by Empowering You Consulting | Jan 9, 2017 | Salon & Spa Customer Care, Salon & Spa Management
Take a moment to answer the following questions: If your salon/spa received a Report Card, would it receive straight “A’s”? Do you know the true level of customer care your guests are receiving? Is your team providing WOW customer experience each and...
by Empowering You | Dec 1, 2016 | Salon & Spa Marketing
‘Tis the Season to spread some holiday cheer! The holidays can be a very stressful time of year for your customers…why not create a little holiday fun while driving business to your salon or spa? What better way to spread some cheer than create some...
by Empowering You | Nov 1, 2016 | Salon & Spa Marketing
As we approach the Holiday season, which is the most profitable time of year for salons & spas, we wanted to find out exactly what was on holiday shoppers’ lists. A whopping 62% of gift recipients say that they want gift cards, making them the most-requested...
by Empowering You | Nov 1, 2016 | Salon & Spa Management
The holidays are coming…is your salon/spa ready? Are you staffed adequately to handle the extra business brought on by the busiest time of year? The Holiday Season often puts undo-stress on your entire team, however, if we plan ahead and prepare for the demands...
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